Customer Feedback and Knowledge Base

We love your feedback and look forward to hearing from you. Our helpdesk includes a number of articles to get you started, and our feedback forum is a great place to post your ideas and vote up others. Please share your stories to help us build a product that best fits your needs!

Knowledge Base

  1. 360 degree feedback 

    1. Why to choose Upsteem for 360 feedback surveys?
  2. Fast 360 

    1. Creating a user account
    2. Choosing and changing the questionnaire
    3. Sending out the questionnaire
    4. How to continue if the process was interrupted and the survey was not sent out?
    5. How to log in to my account?
  3. General 

    1. What is
    2. Survey stages
    3. Custom e-mail sender address
    4. Privacy Policy
    5. Home page structure
  4. Goals 

    1. My Goals module overview
    2. How do I see employee's goals?
  5. HR manager and manager views 

    1. How to start Discussion/Appraisal interview
    2. Starting surveys with CSV file
    3. Mass actions for starting, closing and changing surveys
    4. Department filter
    5. How can I see employee's previous feedback
  6. Satisfaction survey 

    1. How to send out satisfaction or engagement survey?
    2. Can't find the email with a link to start answering
    3. Do I have to create an account in
    4. How to answer a question with a priority list
    5. Do I have to comment my every answer?
  7. System changes! 

    1. How to edit company structure
  8. Trainings 

    1. Trainings module overview
    2. Training proposal (Manager)
    3. Training request
    4. Planned training
  9. User settings 

    1. How can I change my email address?
    2. User profile and changing the settings
    3. Messages and forwarding them to email addresses
    4. How can I change my password or interface language
  10. All articles 

    1. Can I quit answering and resume later?
    2. Recommended web browsers and appliances
    3. Are my answers anonymous?
    4. How can I change my email address?
    5. HR Specialist permissions
    65 articles 

Feedback and Knowledge Base